Automotive Industry
NOVAE is positioned as a global consulting, engineering and training player in the automotive and ground mobility industries.
Working at the plants and in the sales, after-sales and training departments of major clients, NOVAE provides excellent solutions to ensure reliable vehicle production, and to enhance relations between dealers and their network.
Our aim is to contribute to the operational performance of our customers to enable them to adapt seamlessly to the major technological changes in their sector.
Our fields of expertise
We support our industrial customers in the design, manufacturing and operational support phases of their most complex products and systems:
After Sales Service & Operations
- Manufacturer support services for end customers and approved repair centers
- Technical support for approved repair centers
- Administration and processing of warranty operations
- Consulting on approved repair center organization and equipment
- Supply chain and flow management- spare parts
- Assistance for MRO centers and approved repair centers
Sales and distribution operations support
- Logistics support for the distribution network
- Level 1: logistics hotline and handling of logistical incidents
- Level 2: analysis and improvement of supply flows.
- Level 3: logistics cost analysis (SAP experts, etc.).
- Business operation processing/sales administration
- Administration of commercial campaigns in connection with the distribution network
- Financial closing of commercial operations
- Audits of commercial operations with the distribution network
- Network management
- Audits of contractual standards related to the distribution contract
- Information centers for a distribution network
Classroom-based and/or distance learning technical training
- Technical training
- Maintenance operations training
- Regulatory technical training
- Maintenance and repair shop management training
- Maintenance shop optimization and management
- Technical and financial diagnostics/Managing the after-sales service
- Regulations & Safety Workshop
- On-site coaching/approved repair center
- personalized diagnosis,,
- team management and organization consulting,
- technician recruitment support,
- workshop improvement and process analysis,
- equipment-related analysis and consulting,
- launch of new MRO sites or approved repair center,
- Change management training
- Increasing skills on a DMS (Dealer Management System)
- Launch of a new operating system (Salesforce, other CRM/DMS, etc.)
Digital training and information transfer solutions
- Immersive, system modeling and simulator solutions
- Real Time 3D simulators
- CBT modules
- Coaches and Emulators
- Augmented virtual reality
- E-Learning modules
- Digitalization of training materials
- Training Session
- Mobile learning/Micro learning/Video learning/Gamified e-learning